Can social media be fixed before it ruins us all?

Can social media be fixed before it ruins us all?

We are not enemies, but friends. We must not be enemies. Though passion may have strained, it must not break our bonds of affection. The mystic chords of memory will swell when again touched, as surely they will be, by the better angels of our nature.” ― Abraham...

All’s fair in love and innovation

I bet your bank has a standardised innovation process. Maybe an innovation idea portal and associated management platform? There are criteria, stage-gates and proof points, pre-agreed, approved and standardised so that the innovation process can be managed, governed...
Half of banks’ customers don’t trust them

Half of banks’ customers don’t trust them

I was reflecting on this year’s Edelman Trust Monitor, a global survey of trust among consumers that has been running for 18 years. This year’s results prove fascinating, as there has been a slump in confidence in the media over the past year, due to fake news....
The existential crisis of ‘agile’ in banking

The existential crisis of ‘agile’ in banking

It’s that time of year. Performance reviews were loaded onto the system before year-end, the ‘conversation’ is about to be had. Bonus and pay reviews, KPIs and targets for next year. Performance monitoring and redundancies. Pats on the back, tears before bedtime,...